Privacy Policy – How HM77 Game Protects Your Data

1 Introduction

HM77 Game ("we," "us," "our," "the Platform") operates the online gaming platform available at hm77game.onl. This Privacy Policy explains how we collect, use, store, protect and share personal information when you use our website, mobile application and associated services.

By registering an account on HM77 Game or using any part of the platform, you confirm that you have read and understood this Privacy Policy and agree to the practices described within it. This policy applies to all players based in Pakistan and covers all data processed in connection with your use of HM77 Game.

This Privacy Policy should be read alongside our Terms and Conditions, which govern the broader relationship between you and HM77 Game. If you have questions about anything in this policy, our support team is available at all times to help clarify.

We may update this policy from time to time to reflect changes in our practices or in applicable standards. The current version will always be available on this page with the date of the most recent revision shown at the top. We recommend checking this page periodically if data privacy matters to you — which it should.

2 Data We Collect

HM77 Game collects personal information through several channels — directly from you during registration and account use, automatically as you interact with the platform, and occasionally from third parties involved in payment processing or identity verification.

Information you provide directly:

• Full name and date of birth (required for age verification and account identification)
• Contact details including email address and phone number
• Login credentials — username and encrypted password
• Payment information such as your JazzCash account, Easypaisa mobile number, bank account details or card details (handled via secure payment processors)
• Identity documents submitted during Know Your Customer (KYC) verification — for example, a copy of your CNIC or other valid ID
• Communications you send to our support team — including chat logs and email correspondence

Information collected automatically:

• Device information — including device type, operating system version and browser type
• IP address and approximate geographic location derived from it
• Session data — including pages visited, time spent, game activity and transaction history
• Cookie and tracking data as described in Section 6 below

3 How We Use Your Data

HM77 Game uses your personal information only for legitimate purposes connected to the operation of the platform and the delivery of services to you. We do not use your data in ways you would not reasonably expect.

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your login security.
• Transaction processing: Processing your PKR deposits and withdrawal requests via JazzCash, Easypaisa, Raast, bank transfer or card, and maintaining accurate financial records.
• Customer support: Responding to your queries, resolving disputes and providing assistance with your account or transactions.
• Platform improvement: Analysing usage patterns to improve the performance, design and content of HM77 Game — including game offerings, deposit flows and the mobile app experience.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, multi-accounting and other prohibited activities.
• Responsible gaming monitoring: Identifying account behaviour that may indicate problem gaming patterns, in order to offer support tools such as deposit limits or self-exclusion.
• Promotions and communications: Sending you information about bonuses, promotions and platform updates that are relevant to your account — only where you have not opted out of such communications.
• Legal compliance: Meeting obligations under applicable laws and cooperating with lawful requests from authorities where required.

4 Data Sharing with Third Parties

HM77 Game does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment processors: When you make a deposit or request a withdrawal, your payment details are passed to the relevant payment provider — such as JazzCash, Easypaisa or your bank. These providers operate under their own privacy and security standards and are not permitted to use your data for any purpose beyond processing your transaction.
• Identity verification providers: Where we use a third-party service to assist with KYC checks, your submitted documents may be processed by that provider solely for verification purposes.
• Game content providers: Some games on HM77 Game are supplied by third-party game studios. Minimal session data may be shared with these studios to facilitate gameplay, but no personally identifiable information is shared beyond what is technically necessary.
• Legal and regulatory authorities: We may disclose your information to law enforcement or other authorities if required to do so by law, or if we reasonably believe that disclosure is necessary to protect the safety of any person or to prevent fraud or illegal activity.
• Business transfers: In the unlikely event of a merger, acquisition or asset sale involving HM77 Game, your data may be transferred as part of that transaction. You would be notified if such a transfer materially affects how your data is handled.

In all cases, we require third parties who receive your data to handle it securely and in accordance with applicable privacy standards. We do not permit them to use your personal information for their own marketing purposes.

5 Payment Data & PKR Transactions

All financial transactions on HM77 Game are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, debit card or other supported mobile wallets, we collect the minimum payment information necessary to process your transaction and maintain your account's financial records.

What we store: HM77 Game retains a record of transaction amounts, dates, methods and statuses for account management and dispute resolution purposes. We do not store full card numbers, CVV codes or full bank account credentials on our own servers — this sensitive payment data is handled directly by our payment processing partners using industry-standard tokenisation and encryption.

Withdrawal verification: Before processing a withdrawal, we may need to confirm that the payment method you are withdrawing to matches the one used for your deposits. This is a standard fraud prevention measure and means we may verify your registered payment details against our records.

6 Cookies & Tracking Technologies

HM77 Game uses cookies — small text files stored on your device — to keep the platform working properly and to improve your experience. Below is a breakdown of the types of cookies we use and what they do.

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, remember your language preference and ensure that navigation and game loading work correctly. You cannot opt out of essential cookies while using the platform.
• Performance cookies: These help us understand how players use HM77 Game — which pages are visited most, how long sessions last and where technical errors occur. This data is analysed in aggregate and is not linked to individual identities.
• Functional cookies: These remember your in-platform preferences — such as display settings or recently played games — so you do not have to set them up every time you log in.

HM77 Game does not use third-party advertising cookies or any tracking technology designed to follow your activity across other websites. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may affect your ability to use parts of the platform.

7 Data Retention

HM77 Game retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil the purposes outlined in this policy and to comply with any applicable record-keeping requirements.

• Active accounts: Personal, financial and usage data is retained throughout the life of your account to support account management, security and responsible gaming functions.
• Closed accounts: Following account closure, we retain core account data — including identity records and transaction history — for a period consistent with standard platform security and compliance practices. This allows us to investigate any disputes, prevent re-registration by excluded players and meet any applicable record-keeping obligations.
• Support communications: Chat logs and email correspondence with our support team are retained for a defined period to assist with dispute resolution and quality assurance.
• Deletion requests: Where you request deletion of your personal data and no legal or compliance obligation prevents us from doing so, we will process your request within a reasonable timeframe and confirm when deletion has been completed.

8 Security Measures

Protecting your personal and financial information is a priority for HM77 Game. We apply a range of technical and organisational measures to reduce the risk of unauthorised access, data loss or misuse.

• All data transmitted between your device and HM77 Game servers is protected using SSL/TLS encryption. Look for the padlock icon in your browser's address bar — this confirms your connection is secure.
• Account passwords are stored in hashed form. HM77 Game staff cannot view your password — only you know it. If you forget your password, you will need to go through the account recovery process rather than having it retrieved.
• Access to player data within HM77 Game is restricted on a need-to-know basis. Only staff members whose role requires access to personal data are permitted to view it, and all such access is logged.
• We conduct regular internal reviews of our data handling practices and security controls to identify and address potential vulnerabilities.
• In the event of a data breach that poses a material risk to your rights, we will notify affected players promptly and take immediate steps to contain and remediate the incident.

While we apply strong security measures, no online platform can guarantee absolute security. You also have a role to play — keep your password strong and unique, do not share your login credentials and contact support immediately if you suspect your account has been accessed without your authorisation.

9 Your Rights Over Your Data

As a player on HM77 Game, you have meaningful rights over your personal information. Below is a summary of what you can request and how to do so. For any of these requests, contact our support team and we will respond as promptly as possible.

10 Minors & Age Policy

HM77 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the registration and withdrawal process, and any account found to belong to a minor will be immediately closed.

If you are a parent or guardian and believe that a person under 18 in your household has registered on HM77 Game, please contact our support team immediately. We will investigate and close the account, and any deposited funds will be handled in accordance with our standard account closure procedures following verification.

We encourage parents to make use of parental control tools available through internet service providers and device manufacturers to restrict access to online gaming platforms for underage users in their household.

11 Changes to This Privacy Policy

HM77 Game may update this Privacy Policy from time to time. Changes may reflect updates to our data practices, changes in the services we offer, or developments in applicable standards. When we make changes, the revised policy will be published on this page with an updated "last updated" date at the top.

For significant changes — particularly those that materially affect how your data is used — we will endeavour to notify you directly via email or an in-platform notification before the change takes effect. Your continued use of HM77 Game after any update is published constitutes acceptance of the revised policy. If you disagree with any change, you should stop using the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how HM77 Game handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

For general questions about your account, deposits or withdrawals, visit our FAQ page which covers the most commonly raised topics. For anything privacy-related that is not addressed in this policy, the support team will be happy to assist.